My open letter to Shapes

Here is the letter I wrote to Shapes about trying to get the start-up fee removed. It's not great because I was pretty tired when I wrote it. I hope it works:

I have been very unhappy with the services I have received from
Shapes. About 5 (approximately) years ago I joined your community. I
was on a contract for 1 year and then opted to just pay bi-weekly.
Everything was going great until the beginning of 2007.

I was preparing to go on Vacation for about 1 month. Because of the
length of time I wanted to have my account put on hold. I spoke to
people at the Mcphilips branch in Winnipeg on how to do that. They
told me that because I was on bi-weekly and not a contract that I
couldn't put it on hold. After speaking to 2 people there they
wouldn't budge. I tried to explain that when I came back in a month
that I was not going to pay the start-up fee again. They said since
the account will be canceled the only way to join again is to pay the
start up fee. The start up fee of course would cost me more then then
month I was missing. I wouldn't do that.

I would budge because I won't pay the start up fee for missing a month,
I won't pay for time I wouldn't use and I won't go on a contract (It's
nothing personal I just don't like contracts). I told them before I
canceled that I would be back in a year and the only way I would
rejoin was if the start up fee was waved and I could continue to my
bi-weekly charges.

During this time I joined my work gym. It was only $7.00 a month.
It's not the same class as Shapes but they are opened 24 hours a day
and they do have a lot of machines. But they don't have as many
machines and it doesn't have the same environment. Now that winter is
here I thought I would give it another try and rejoin.

I went into the Shapes on Regent to try to sign up. They found my
account but didn't find any notes left on my account about why I left.
I explained that my condition was that I would only sign up if the
startup fee was waved. They said they could not do it. Initially I
was just going to give it a few months before I tried to sign up
again. But I decided to write you this letter to see if you will
waive the startup fee. Just to give you an idea of how much money you
have lost from me because you wouldn't let me go on vacation I have
included a little table.

Vacation Start: June 2007 - July 2007 (Approximately).
Weeks that have passed: 78 weeks
Total money lost: 78 / 2 * $21.50 = $838.50.

To this date Shapes has lost $838.50 because they wouldn't let me go
on vacation. I really want to go to shapes and continue to pay
shapes. I would be happy to pay you the regular fees but Shapes will
not get anymore money from me. If you have the means to wave the
start up fee please let know. If you can I would really appreciate it
and be happy to start up service with Shapes again. I have included
the information below so you can look up my account to confirm the
details I have sent you. I have kept all this information because I
hoped to rejoin Shapes again.

[Info Removed from public domain]

I hope we can get passed this problem. Please feel free to e-mail me
back or even contact me by phone. I really want to get passed this
and rejoin Shapes because you offer some great services. Please let
me know if you can void the startup fee.